Comments and Suggestions

To leave a comment for Director Charlotte Canelli, please use this form. Her responses to your comments and suggestions are below.

“Is it possible to please let patrons know that the default setting on the printer in the Children’s area is set to color ink, not grayscale or black? Most printers in the workplace and in schools are set up with a default of grayscale or black ink, but if you print an e-mail or any document that doesn’t have to be in color using the printer in the Childrens’ section of the library, the page will automatically be printed in color, which costs more money per page and uses up the colored ink quickly. In order to print in grayscale or black ink, the printer setting has to be changed prior to clicking on print, and not all patrons may think to do this before printing a routine e-mail, article, etc. Thank you for your consideration.”

The Children’s Room librarians and the Technology librarian are discussing the issue. We will display print instructions with this as a reminder. Please note, however, that many children in the Children’s Room need to print in color for projects and are not able or will not take the time to change it from B&W to color if the default is reversed. If a page prints in color but could be in black and white the page is still usable to the patrons, but the reverse is often not the case. Changing it to have a black and white default would likely result in far more misprints for others. Also, please note that our adult computers (where the bulk of the printing occurs) are set to print in a way that balances print quality, printing speed, and toner/paper usage, so we urge patrons that wish to for a faster and more economical print experience to utilize the adult computers.

“I don’t like it that anyone can see what I am reading. My materials on the self-service reserves shelf show my name on the slip.” July 2015

You’ll find this information on the Minuteman information page: “Your library can set up an alias instead of your full name to display on your reserve slip when you pick up your holds. Please see a librarian to have that functionality enabled.” See this.

“What if someone takes a book reserved in my name and doesn’t check it out? They have jumped the queue and I am responsible for the book?” July 2015

It has not been the experience of libraries that patrons take other’s books and that you are not responsible for the material until it us checked out to you.

“Any change for a puzzle exchange? A friend has one at her local library: take a puzzle leave a puzzle? A great idea!” July 2015

We will certainly give that some thought, Laura!

“Love self-service holds!” July 2015

I just want to say that I LOVE the self service change that was made a few weeks ago! I feel that it is more a personalized service than an annoyance. I have not YET used the self service checkout (because I like to chat with the librarians!) but I have watched other people who do use it and I think its a welcome addition to our beautiful library! I honestly do not understand the negativity that some patrons have for it – it streamlines the checkout process and it couldn’t be easier. Every special request that I have made (and it has been many for mostly obscure Jazz CDs) are always together. Each order is in alphabetical order and they are clearly marked and easy to access.
Just my two cents – thank you!

Thank you, Lisa!

“Why are you taking the personal touch out of the library with self-service holds?”  July 2015
Here is my explanation – an excerpt from an email I wrote to explain why we have implemented self-service holds:

The Morrill Memorial Library usually is the last to implement drastic changes for its library users. We ARE always thinking of our library users, their convenience, and their preferences.

Many of Norwood’s library users appreciate the personal touch; that is one of the reasons we have been slow to adopt both self-service checkout and self-service holds. We are surrounded by libraries that have used self-check and self-service holds for months and years. We were one of the last libraries in the Minuteman Library Network (and the larger libraries within the Commonwealth and perhaps the country) to implement self-check. Our self-check station was installed in January and we have been proactive in letting our patrons know that it is their choice to use it or not.

Self-service holds were implemented on July 1. (We are also more than happy to check those items out and never want users like yourself to love the personal touch of one of the circulation librarians who will happily check them out at the front desk.) It is interesting to note that many of our library users are delighted with both the self-check and self-service holds. They want to get out in the shortest time possible on their way home from work or on their way to go shopping. Therefore, we have finally given it to them. We spent many hours researching what other libraries have done and in the end felt that the most convenient and secure place for the self-service hold shelves were those shelves previously occupied by the Large Print books. In the end, Large Print just moved around the corner and are still easy to find and browse and the self-service holds shelves are close enough to circulation to be safe, secure, and convenient for staff.

“Employee of the month – Michelle!.” July 2014

We don’t have an employee of the month designation but I’ll be sure to pass this comment along to Michele and the rest of the library staff!

“Put a sine [sic] that says ‘sports’ over the sports books.  Thanks.” July 2014

The Children’s department is looking into signs that might make finding your non-fiction books easier!

“Put the easy chapter books on lower shelves.  Thanks.” July 2014

The Children’s department is considering marking easy chapter books with colored dot to correspond with reading levels. Once that project is done, the easiest books might be shelved on the lowest shelves.

“Put the movie Frozen in an easy spot.  Thanks. ” July 2014

All movies are shelved so that they are easy for people to find – by type and collection – then either by Dewey number or alphabetically by the name of the movie.  If you remember that arrangement, they’ll be easy to find.  Remember, movies are often out.  Library staff can tell you whether you will find it on the shelf or not.  Also, all staff are happy to assist you in finding materials!

“Have a computer downstairs that lasts one hour.” June 2014

We have many computers upstairs with a tw0-hour limit.  You are allowed up to six total hours per day if no one else is waiting. The downstairs computers in the BROWSE area are meant for quick email checks, etc.

“Open from 9 AM – 4 PM on Fridays instead of 10 to 5.” May 2014

Our library staff is very fortunate to have one hour per week that the library is closed during staff hours.  These hours are used for meetings, staff development, etc.  This hour is between 9 and 10 on Fridays. We appreciate your understanding.

Many patrons are passing by the library between 4 pm and 5 pm on Fridays on their way home from work and school.  We think it is important to stay open during that time.

“The new book arrangement [is] unsuitable for older readers.  Find books in regular print and big print on bottom shelves unable to reach as we cannot bend over enough as a result many books not available to elders.” March 2013

Our large print and YA collections are growing and there was no space for them.  This necessitated some changes.  In making those changes, we recently moved the New Non-Fiction to the NEW BOOKS shelves so that they are easier to find for all patrons. More of the new fiction collection was moved to the current new fiction shelving.

We are sorry this might be inconvenient for some of our patrons. We have found it necessary to use the bottom shelves in some areas.  We also found that it made sense to put all new books, non-fiction and fiction, together. However, those books will not be shelved on the very bottom shelves.

Please be sure to ask a library staff member for help if you would like something on a shelf that is too low or too high for you.

“Buy an updated Microsoft Word in the children’s section please!” October 2012

We have purchased updated Microsoft Office Professional 2010 for the four children’s and one YA computer. We plan to replace the four adult public computers near the reference desk in February or March 2013. These will have Microsoft Office Professional 2010 on them as well.

“Please keep the inserts in the Boston Globe on Sundays.” February 2013

We will keep the inserts with the Sunday Boston Globe in Reference with the paper.  Please read them in the Reference Room.  They will be available on Sundays only.

“Please make a cafeteria.” and “Please add a cafe.”  February 2013

We would love to build onto the library with added space for your enjoyment.  However, as you know the library was renovated in 2001 with very little extra space added.  We will be assessing our needs within the next five years for changes to our space.  We are constantly adding materials to our collection and have little extra room.

“Would it be possible to increase the number of magazines that can be taken out from four? Several other local libraries allow more than 4. Thanks so much.”  February 2013

I will look into this with the library staff. We did increase the number of dvds allowed from 4 to 8 last year.  Update!  We have increased the number of magazines allowed to check out to 8 maximum.

“Start a leave-one, take-one magazine table.”  November 2012

With so little extra space we feel that we don’t have enough to allocate to this worthy project.  There is a donated magazine shelf (current issues only) in the reading room.

“Lower the price on the Friends’ book  bags to $5 please.”  November 2012

The Friends pay about $5 each for the bookbags. The profit of $5 per bag is to benefit the Friends, and thereby, the library.

“Please have the Boston Phoenix at the library.”  October 2012

The publisher of the Boston Phoenix leaves a stack in the library’s copier room on the first floor.

“Please make a section for only British authors’ mysteries!” September 2012

With so little extra space we feel that we don’t have enough to allocate to this worthy project.  All mysteries are shelved separately in the library along with American and Swedish and authors from other countries.

“If there is a book of a series, then get the whole series.”  September 2012

Sometimes we have missed one book in a series. The beauty of the Minuteman Library Network is that another library should have a past copy of a series. It only takes days to receive it!

“Offer a computer course for one-on-one in my home.”  September 2012

Our librarians offer one-on-one computer courses in the library. We would not be able to travel to private homes to do this.

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