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Having trouble using Hoopla? Below, are answers to some frequently asked questions about Hoopla Digital. Or, you can also refer to Hoopla Online Help
If you still have questions about Hoopla or how to use it, please contact our Adult Information Services & Reference Department, or call the Reference desk at: 781-769-0200, ext 2.
How can I make a video play full-screen?
The button that will make your video full screen is located in the bottom right-hand corner of the video window. It is shaped like a small square. To exit full-screen mode, press the Esc key on your keyboard.
Do I need to be connected to the internet to access Hoopla?
Yes. To Browse Hoopla content and stream content to your device, you must have an active internet connection. However, on Hoopla's mobile app. you can complete a temporary download to play content without an internet connection.
How can I improve Hoopla's performance?
For proper content playback, we suggest turning off any pop-up blockers that may be enabled in your web browser as some Hoopla content is played in a pop-up window. This setting can be changed through your browser's settings.
Which web browsers does Hoopla support?
Hoopla supports most popular browsers, including Mozilla Firefox, Apple Safari, Google Chrome, Microsoft Edge, and others. Please ensure that you have the most current versions of these browsers.
Is Hoopla's mobile app. content the same as I would get on my computer?
Yes! Hoopla's mobile content is the same as you would get on a computer and web browser.
